PRIVACY POLICY

1. Introduction

Evasive Escape Rooms ("we," "us," or "our") operates the website evasiveescaperooms.com and provides escape room entertainment services at our Sarasota, Florida location. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book an escape room, or interact with our services.

By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Booking Information: Name, email address, phone number, group size, selected game, date and time of booking, and payment details processed through our secure booking platform.
• Contact Form Submissions: Name, email address, and any message content you provide through our contact or team building inquiry forms.
• Employment Applications: Name, contact details, and application materials submitted through our jobs page.
• Usage Data: IP address, browser type, device information, pages visited, and referral URLs including UTM parameters for marketing analytics.
• Cookies and Local Storage: We use cookies and local storage to remember preferences, track marketing campaigns, and improve site functionality.

3. How We Use Your Information

• To process and confirm escape room bookings and manage reservations.
• To communicate with you about your booking, including reminders and updates.
• To process payments securely through our payment provider.
• To respond to inquiries and provide customer support.
• To send promotional emails about special offers and new experiences (you may opt out at any time).
• To evaluate employment applications and contact candidates.
• To analyze website traffic, measure marketing effectiveness, and improve our services.
• To comply with legal obligations and protect our rights.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party providers who help us operate our business, such as booking platforms, payment processors, email services, and analytics providers. These providers are bound by confidentiality obligations.
• Legal Compliance: We may disclose information when required by law, court order, or government regulation, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Payment information is processed through PCI-compliant payment processors and is not stored on our servers.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. We also use UTM parameter tracking to measure the effectiveness of our marketing campaigns. You may disable cookies through your browser settings, but some features of our website may not function properly without them.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise any of these rights, please contact us at info@evasiveescaperooms.com.

8. Children's Privacy

Our services are available to individuals of all ages, but we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and our booking partner. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records may be retained for up to seven years for tax and accounting purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Material changes will be communicated through the website or via email if applicable.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: